SBG Concept Ltd is committed to delivering quality services and ensuring client satisfaction.
Service Cancellation
Clients may request cancellation by submitting a written request before work commences.
Where work has already started, cancellation may be approved subject to payment for work completed and expenses already incurred.
Refunds
Refunds are considered under the following circumstances:
- Duplicate payments.
- Payments made in error.
- Services that cannot be delivered due to reasons solely attributable to SBG.
Refunds will not be granted where:
- The client changes their mind after work has commenced.
- Delays are caused by the client.
- The client fails to provide required information or approvals.
- The service has already been completed.
Service Apartments
Reservations may be cancelled according to the booking terms communicated at the time of reservation. Applicable cancellation charges may apply.
Processing Time
Approved refunds will be processed within 7–14 business days using the original payment method where possible.
SBG reserves the right to review every refund request on a case-by-case basis.