This Service Level Agreement outlines SBG Concept Ltd's commitment to delivering professional services.
Scope
This SLA applies to:
- Business Consulting
- Business Insights
- Branding & Marketing
- Procurement Services
- Digital Solutions
- Real Estate Support
- Service Apartment Management
Response Times
- General enquiries: Within 24 business hours.
- Quotations: Within 2–3 business days.
- Project updates: As agreed with the client.
- Customer support: Monday–Friday, during business hours.
Client Responsibilities
Clients shall:
- Provide complete project information.
- Approve deliverables promptly.
- Make payments according to agreed milestones.
- Maintain clear communication throughout the engagement.
Service Standards
SBG aims to deliver:
- Professional and ethical service.
- Timely communication.
- High-quality project execution.
- Confidential handling of client information.
Force Majeure
SBG shall not be liable for delays resulting from events beyond its reasonable control, including natural disasters, government actions, internet outages, strikes, or other unforeseen circumstances.
Governing Law
This Agreement shall be governed by the laws of the Federal Republic of Nigeria.